Terms and Conditions – Diamond Prime Solutions LLC

Effective Date: 01/01/2025

Welcome to Diamond Prime Solutions LLC. By booking or using our cleaning services, you (“Customer”, “you”) agree to the following Terms and Conditions. Please read them carefully.

1. Services Provided

Diamond Prime Solutions LLC (“Company”, “we”, “our”, “us”) provides residential and commercial cleaning services. Specific services, pricing, and scheduling are agreed upon at the time of booking.

2. Booking and Scheduling

Appointments must be scheduled in advance. We strive to arrive on time but cannot guarantee exact arrival times due to traffic or unexpected delays. If we are delayed, we will notify you as soon as possible.

3. Customer Responsibilities

Provide access to the property at the scheduled time. Secure pets, valuables, and fragile items prior to service. Inform us of any special cleaning requests or areas requiring extra care.

4. Cancellations and Rescheduling

Cancellations or rescheduling must be requested at least 24 hours in advance. Late cancellations may be subject to a cancellation fee.

5. Payment Terms

Payment is due upon completion of services unless otherwise agreed. We accept [cash, credit/debit card, digital payment – ajustar conforme sua realidade]. Unpaid balances may result in suspension of future services and/or additional fees.

6. Satisfaction Guarantee

If you are not satisfied with the service provided, you must notify us within 24 hours. We will make reasonable efforts to resolve the issue, which may include a re-clean of specific areas.

7. Liability

While we take great care in providing services, we are not responsible for: Pre-existing damage to furniture, fixtures, or property. Items not disclosed as fragile or requiring special care. Our liability is limited to the cost of the service provided on the day of the incident.

8. Health and Safety

Our staff reserves the right to refuse service if conditions are unsafe, hazardous, or unsanitary. We do not handle biohazardous materials.

9. Privacy

We respect your privacy. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal information.

10. Termination of Services

We reserve the right to terminate services at our discretion, including for non-payment, unsafe conditions, or inappropriate behavior.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on our website with a new effective date.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Diamond Prime Solutions LLC

📧 Email: [email protected]

📞 Phone: (727)606-4849